Customer Success Manager

This is an entry level position that will evolve into spearheading strategic business initiatives such as assisting business development conversations from initiation through successful execution under the guidance of executive leadership and functional heads.

• The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with.This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals.

• The role also manage internal priorities and communications. Customer success manager will spend part of their time filling in gaps in the organization, such as working on building and operationalizing partnerships. The customer success manager will have an immediate role in increasing our productivity, streamlining strategic initiatives, overseeing program management and managing priorities.

Own overall relationship with assigned clients

• Ensure retention and satisfaction of all assigned clients

• Aid clients in achieving their goals

• Review, design, and execute improvements to operations, identify opportunities and help address them

• Oversee daily operations through collaboration with senior management and leadership, performing an array of administrative tasks from managing calendars, generating correspondence, maintaining hard copy and/or electronic files, planning and coordinating annual corporate meetings, and scheduling facilities

• Build and develop relationships with all employees for increased efficiency and effective responsiveness into existing operations, and help to define new operational strategies, working with CEO and executives on special projects